TERMS & CONDITIONS
Please read these terms and conditions carefully as they apply to your use of this website. By accessing or using this website you agree to be bound by these terms and conditions.
S Flower Cookies may revise these terms and conditions from time to time in order to ensure the highest level of protection for our users and to comply with legislation.
Acceptance of your order shall be acknowledged by email (providing a valid email address is supplied) and will confirm name, delivery address, value of goods to be shipped and delivery.
All monies are payable in HK dollar (HKD). Payment will be made by paypal or credit card using our secure payment gateway which has the highest possible level of certificate and Secure Socket Layer security. We keep a secure record of your payment details until the point your order is packed and dispatched, to assist with any changes to your order. After your order is processed, your payment details are not stored in any form. No goods will be dispatched until funds have cleared. All goods remain the property of S Flower Cookies until such time as the full amount has been received. If an instance occurs when we cannot fulfill your order, we shall contact you with the offer of an alternative comparable product, or the option to cancel the order in part or full, and at such time a refund shall be given.
After receiving your order we will email you to advise that your order has been received and is complete. All items will be dispatched by our courier, and we aim to deliver your goods within 3 working days. Delivery times are governed by our couriers, and are approximate. No deliveries are dispatched or made on a Saturday or Sunday.
Shipping for international orders is automatically calculated using the weight / dimensions of your order and the country of destination. You will see the relevant shipping charge before your payment is required at checkout. S Flower Cookies complies with Hong Kong regulations; however, the country of destination may have different requirements for importing our products. As such we cannot be liable for any additional duties, taxes or surcharges that you (or the recipient) may have to pay on delivery to the country of destination. If you are unsure or require further information, please check with local authorities / local customs before placing your order.
We aim to dispatch all orders within 3 working days of your order being placed online. International delivery varies depending on the country of destination.
Please expect longer delivery times in peak periods such as the Christmas period.
Should you have any questions relating to the progress of your order please contact us at firstname.lastname@example.org.
We are committed to providing great products and great customer service. If we supply an incorrect product, please notify us via email at within 48 hours of delivery and as long as the product is unopened and intact we will arrange for the correct product to be sent at no additional cost. We do not exchange or refund for change of mind, individual tastes or incorrect products ordered.
PRIVACY & SAFETY
S Flower Cookies values the protection of your privacy, and treats your personal information with the highest levels of confidentiality. Information that you supply directly, such as through an online order, joining our Newsletter database or through general enquiries, is used only to provide the best service to our customers and personal information is always stored securely. All data collected, whether directly or indirectly, is used only by S Flower Cookies and is never provided to any other party without your permission.
TRADEMARKS, COPYRIGHTS AND RESTRICTIONS
All rights concerning the materials on our website or eshop and in its publications, including but not limited to the images, logos and illustrations, belong solely to S Flower Cookies. Such material may not be copied, republished, reproduced, uploaded, modified, or distributed in any way without the prior written consent of us. Products ordered from us are intended for the customers’ personal consumption only and shall not be resold unless otherwise agreed in writing by us.